Frequently Asked Questions - FAQs

Do you offer same-day flower delivery in St. Augustine?

Yes, we provide same-day delivery in St. Augustine, Florida, and surrounding areas for orders placed before 11:00 AM.

How much does flower delivery cost in St. Augustine?

Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.

Can I order online or by phone?

Yes! You can order online anytime at donyasflorals.com or by phone at (904) 679-6724 during our business hours (Mon-Fri 9:00 AM-5:00 PM, Sat-Sun 9:00 AM-12:00 PM).

What forms of payment do you accept?

We accept major credit/debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay at our online checkout. For in-store or phone orders, we take cards, House Accounts, cash, and checks.

Can I request certain flowers or colors?

Of course! You can let us know your preferred flowers or color palette. While some blooms may be seasonal or limited, we’ll do our best to create an arrangement that reflects your vision.

What happens if the recipient isn’t home?

If the recipient isn’t available, our driver will either leave the flowers in a safe spot or, if needed, arrange a re-delivery at a later time.

Do you deliver flowers to hospitals, offices, or event venues in St. Augustine?

Yes, we deliver to homes, hospitals, businesses, and venues across St. Augustine. Please provide the full address and any delivery notes during checkout.

Can I include add-ons with my bouquet or arrangement?

Absolutely! We offer a variety of flower delivery add-ons to personalize your arrangement such as small gifts or keepsakes. You’ll see available add-ons on each product page and again at checkout.

How do I make my flowers last longer?

Trim the stems, place them in fresh water, add floral preservative, and keep the arrangement in a cool spot away from direct sunlight to extend the life of the bouquet. Also, be sure to remove any expired blooms.

Why choose flowers by Donya's Florals?

What sets us apart is the care in every detail: fresh, quality blooms, thoughtful design, our wide online selection, and a truly caring team that our customers trust. We’ve got plenty to choose from for the big days—Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas—in St. Augustine, to the everyday special occasions. From everyday bouquets to retirements, birthdays, and anniversaries, we’ve got your floral inspiration covered. Planning an event or wedding? Tell us your colors or desired flowers, and we’ll partner together to reach your desired goals within budget.

Can I add a personalized message or card to my flower order?

Yes, absolutely—personalized messages are just as important as the flowers! And at Donya's Florals our customers can choose personalized card messages and video messages. Video messages are especially touching for those on extended business trips and our military veterans on tours of duty. Adding a personalized message or card is one of the best ways to make your delivery extra special. At checkout, you’ll find a dedicated field to type in your custom message or select the video message option to record and upload a short video on the checkout page.

Can I order a flower subscription?

Yes, our flower subscription service is a game-changer for effortless, fresh blooms delivered straight to your door—perfect for treating loved ones, clients, or employees' birthdays and anniversaries. You can choose your budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our subscriptions page.

Do you offer pickup service or delivery only?

Our flower shop is Delivery Only in St. Augustine and surrounding areas like St. Augustine Beach, Ponte Vedra, World Golf Village, Nocatee, Palencia, Green Cove, and Palm Coast. As we expand, additional service options will become available.

When did Donya's Florals open and where did they start?

Donya's Florals is a veteran-owned business that launched in Columbus, Ohio, in 2014. "I am just a girl who was given a bold vision to deliver first-class flowers and first-class service to families and businesses within my community." -Donya

Do you offer New Customers a discount or promo code on their first order?

Yes! New customers can take $8 OFF Any Online Order at DonyasFlorals.com. Use promo code: DFNEWC26.

What's the most popular same-day flower arrangement?

Florist's Choice and Designer's Choice are the most popular and most recommended arrangements for customers needing flowers delivered the same day or next day. Time is of the essence, so we exceed customer expectations by not only providing best-in-show flowers but also delivering them on time.