Policies

Our photos are intended to capture an overall theme and aesthetic. The vase shown may be a standard item or one-of-a-kind, so an exact replica is not always guaranteed. While the actual bouquet might differ slightly from the photo, its character and feel will stay true to what you see.

Due to weather, seasonal availability, or market conditions, we may need to substitute specific flowers, colors, or containers. If that happens with the arrangement you've selected, we will maintain its overall style, theme, and color palette—and any substitutions will be of equal or greater value for our customers. If certain design elements are essential to your order, kindly note them in the florist instructions field at checkout or reach out to us in advance to confirm availability.

As always, we thank you for your trust!

1. Delivery Service Area

We offer local delivery within our designated service area. We do not ship flowers via common carriers (e.g., UPS, FedEx), nor do we send orders to other florists for fulfillment unless it's a vetted florist located in a market we do not service. Every arrangement at Donya's Florals is hand-crafted and delivered by our own team and partners.

Please note:

• Delivery is available to select zip codes within our local area.

• If you are outside our delivery zone, you may select in-store pickup or curbside when available.

• For addresses outside our standard area, please contact us directly to discuss options. Additional fees may apply.

2. Delivery Fee Calculations

Delivery fees are calculated at checkout based on the delivery address. The fee will be displayed clearly before you complete your purchase.

• Standard Delivery Fee: As quoted at checkout.

• Rush/Expedited Delivery: Additional fees may apply for same-day or time‑specific requests.

• Remote or Difficult-to-Access Locations: We reserve the right to apply a surcharge for deliveries requiring exceptional travel distance, tolls, ferry access, or other extraordinary conditions. Any such surcharge will be communicated and approved before order confirmation.

3. Delivery Fees

Delivery fees are calculated at checkout based on the delivery address. The fee will be displayed clearly before you complete your purchase.

• Standard Delivery Fee: As quoted at checkout.

• Rush/Expedited Delivery: Additional fees may apply for same-day or time‑specific requests.

• Remote or Difficult-to-Access Locations: We reserve the right to apply a surcharge for deliveries requiring exceptional travel distance, tolls, ferry access, or other extraordinary conditions.

4. Delivery Hours

Our standard delivery hours are:

We are unable to guarantee delivery at a specific time of day (e.g., "exactly at 2:00 PM") due to route logistics and traffic conditions. However, you may request a preferred time window in the Special Instructions field at checkout, and we will do our best to accommodate your request.

Holiday and Peak Season Note: During major holidays (Valentine's Day, Mother's Day, etc.), delivery hours may be extended as late as 9:00 PM. Please place orders early to ensure timely delivery.

5. Same‑Day Delivery Cutoff

Orders placed after the cutoff time will be delivered the next business day. Same‑day delivery is subject to availability and may be suspended during peak holiday periods.

6. Delivery Attempts & Recipient Not Home

We understand that recipients are not always available to receive flowers in person. Our policy is as follows:

1. First Attempt: Our driver will attempt delivery at the provided address.

   • If the recipient is home, delivery will be completed.

   • If no one is available, our driver will:

     • Leave the arrangement in a safe, shaded, weather‑protected location (e.g., covered porch).

     • Leave the flowers with a neighbor and attach a note to the recipient's door.

     • If neither option is viable, the arrangement will be returned to our shop.

2. Contact Attempts: For certain deliveries (e.g., businesses, hospitals), our driver may contact the recipient to arrange a suitable drop‑off.

3. Re‑delivery: If a delivery is unsuccessful, we will contact the recipient or the ordering customer to schedule a re‑delivery.

   • Note: A re‑delivery fee may apply for additional attempts.

Important: We cannot be held responsible for flowers left at a recipient's property per customer instructions (e.g., "leave on porch") if they are subsequently damaged, stolen, or perish due to weather conditions. By providing such instructions, you assume that risk.

7. Special Delivery Circumstances

Business Deliveries:

• Deliveries to commercial addresses will be attempted between 9:00 AM and 5:00 PM.

• If the business is closed or refuses delivery, our driver will attempt delivery the next business day. A re‑delivery fee may apply.

Hospital Deliveries:

• Please include the hospital name, recipient's full name, and room/ward number.

• Important: ICU patients may not be permitted to receive flowers. Please verify hospital policies before placing your order.

• If the recipient has been discharged or transferred, we are not responsible for failed delivery. We will contact you to arrange an alternate address.

Funeral & Sympathy Deliveries:

• We prioritize funeral deliveries. Please provide the service time in the Special Instructions field so we can ensure delivery arrives at least one hour prior to the service.

• Additional lead time may be required. We recommend placing sympathy orders at least 48 hours in advance.

Schools, Dorms, & Secure Buildings:

• Deliveries to schools, colleges, or secure apartment buildings may be left with the front desk, mailroom, or security office if the recipient cannot be reached directly.

• Changes to delivery details (e.g., address change) must be requested before the order is out for delivery. Once dispatched, changes cannot be guaranteed, and a re‑delivery fee may apply.

To cancel or modify an order, please call us directly. Cancellation requests made via email may not be processed in time to prevent dispatch.

8. Incorrect or Incomplete Addresses

It is the customer's responsibility to provide a complete and accurate delivery address, including apartment/suite numbers, business names, and any relevant access instructions.

• If an order is delayed or cannot be delivered due to incorrect or incomplete address information, we are not responsible.

• If a re‑delivery is required due to an address error provided by the customer, a re‑delivery fee will apply.

9. Force Majeure (Circumstances Beyond Our Control)

We are not responsible for delays or non‑delivery caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions (hurricanes, floods, snowstorms, etc.)

• Natural disasters

• Road closures, accidents, or traffic delays

• Strikes, labor disruptions, riots

• Public health emergencies

• Supplier shortages or crop failures affecting flower availability

In such events, we will make reasonable efforts to deliver your order as soon as practical or offer a refund/rescheduling option for our customers.

10. Contact Information

For delivery-related questions, cancellations, or to report an issue with your order, please reach out to us:

• Email: hello@donyasflorals.com

• Phone: 904-679-6724

• Text: 904-679-6724

Please include your name and order number and a brief description of the issue for fastest service.

This Delivery Policy was last updated on May 16, 2026. We reserve the right to update this policy at any time. Changes will be posted on this page and take effect immediately.

At Donya's Florals, nothing matters more than your happiness and satisfaction. Mistakes can happen from time to time, and when they do, we act quickly to make things right for our customers. We accept returns within 2 days of delivery, and we process refunds immediately—just allow 5–10 business days for it to appear on your statement. We also offer hassle-free exchanges.

If you experience any issues with your floral order, please contact us within 24 hours of delivery at hello@donyasflorals.com, and we'll take care of your needs promptly.

Additional information about our return policy:

We do not offer refunds for --

• Orders where the recipient refuses to accept delivery.

• Flowers that were not properly cared for by the recipient (e.g., left in direct sun, not placed in water).

• Products reported more than 24 hours after delivery without supporting evidence.